Tikona — Urgent disconnection and Full refund of money

Address:

Thane, Maharashtra

Hi, My Name is Jimmy Furia and my Tikona ID is - [protected]. I have taken Tikona prepaid internet service in the month of November - 2014 and since that i have been facing frequent issue with my internet. I have logged various complaints with Tikona and that too at various level (Customer care, Tikona Forum and Appellate Authority) also but never received permanent solution. I applied for disconnection in the Month of March 2015 but at that time i was promised by Tikona retention team (Priyanka More) that my issue will be resolved and i will get permanent solution and i got fooled by them and i decided to resume with Tikona internet services. Later, my subcription was about to expire in the month of May 2015 and i had decided not to renew my internet services but i received a call from Tikona and they offered me extra 10GB of data with my next rechrge and i again got fooled by them and did recharge worth INR 2099 /- for one year validity and 50GB of data usage plus 10GB bonus data on 7th May 2015. But after that also my connection related issues remained and now i have lost the faith in Tikona services. Now more frustrating was the behaviour of the customer care executives and their rigid approach to problem solving. Finally i decided to disconnect the internet services and i logged the request for the same with Tikona (Ref no 1-[protected]) on 07-Jun-2015. I received one call from Tikona (Mr Pathan) with reference to this and he told me that as i have prepaid connection my money will not be refunded and disconnection process will take around 15 days. I was shocked to hear the blunt reply that my hard earned money will not be given back to me even if i am not able to use internet service OF Tikona. And thats the Tikona's policy. I had decided to put on all the details of my problems to Tikona forum (http://forum.tikona.in/viewforum.php?f=41&sid=549e625392d2e51da88ac04f36a4cb7e) in hope that they will take down my issues seriously and my disconnection request will be processed with priority and also to make all other Tikona users aware about the Tikona's Fraud policy. But to my surprise Tikona forum decided not to publish my post on their web site and i received call from Tikona forum and they told me bluntly that Tikona Forum DO NOT ENTERTAIN disconnection request and they will not post my feedback on their forum. They also denied to give my money back and not to say about the language their executive (Siraj) used during this conversation. When i told this fellow about i will raise this issue on all the consumer forums as well as tikona forum, he told me that you can do whatever you want to but your money wont be refunded. Lastly, i had received a call from Tikona Forum's admin (Aarti) on 11-Jun-2015, where she told me that Tikona forum does not display and ENTERTAIN disconnection requests on forum and she kept on arguing with me that there is no other broadband internet service provider who has their own Forum, etc... At the end she told me with in next 24 hours she will collect all the information and get back to me but as usual i have not received any communication from her (or Tikona) till date. Below are list of few issues ids that i have faced in last few months and have been able to note down. 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] 1-[protected] There are many more issues that i had faced and logged with Tikona but unfortunately i do not have all the IDs with me. My present account data balance is 59GB which is much more than what Tikona offers (50GB) to the customer in INR 2099/. The reason for writing such a big descriptive mail is to make everyone aware about the Tikona's policy and the way Tikona treats their customers. I request everyone to think hard before you go for the Tikona's internet services because once you pay for their servces they wont refund your money even if they are not able to provide you their internet services. But i am not going to allow Tikona to loot me like this, I demand from Tikona a quick disconnection of my internet services and full refund of INR 2099/- ASAP. And i need help of https://www.consumercomplaints.in and whole internet community. Thanks Jimmy Furia