[Resolved] Tikona — Useless Network

ruchigupta

from Chennai, Tamil Nadu

Address:	Surat, Gujarat, 395007
Website:	Tikona.in

Hi
I have been using Tikona for almost 2 years now. Early this year also I faced severe network issues with Tikona again this year Tikona is doing so. For the past 1 month I have been calling their customer care and asking them to fix the issue but in vain.

Tikona itself marks the issue resolved when they have never tried to resolve it. Even today within 5 hours, I lost internet connection for more than 10 times. But Tikona does not find it to be an issue worth resolving or sending over their engineers to look into. Time of their engineers are more precious than the work they were hired to do.

I am totally sick of Tikona.
Please help me fix it once and for all.

Thanks !

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May 19, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Nov 23, 2016

Updated by ruchigupta Please find the complaints ID below:
Nov 22 - 1-[protected]
Nov 16 - 1-[protected]
Nov 14 - 1-[protected]
Nov 12 - 1-[protected]
Nov 10 - 1-[protected]
Nov 9 - 1-[protected]
It is only for the month of November

Verified Support

Nov 28, 2016

Tikona Digital Networks Customer Care's response Dear Mrs. Gupta,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care

Verified Support

Dec 01, 2016

Tikona Digital Networks Customer Care's response Dear Mrs. Gupta,

Greetings from Tikona.

Kindly note, the technical issue reported by you has been successfully resolved.
Currently you are able to access uninterrupted services and no issue is observed in the backend.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Dec 08, 2016

Updated by ruchigupta Hi
Again a lie from Tikona. The resolution provided to me was to get a new connection from Tikona and discard the old one and the executive, Subodh Kumar promised that all would be fine. Now, when I have paid for the new connection, I am still facing the same issue, without any resolution.
Mr. Subodh who promised to give me a tension-free connection is now taking calls. He has two contact numbers, he is not picking either.
I have also below, the old and new connections' network drop, which is as frequent as 30 minutes.

Not only this Mr. Subodh Kumar told me that he is providing me a technology which is called radio and he actually gave a device which is very different than Radio.

Dec 08, 2016

Updated by ruchigupta And yes please check the dates and time on both the pictures. They are of different dates. It is only on December 8, 2016 that the new connection started working. Before Dec 8, 2016, I was only using old connection.