[Resolved] Tikona — Very bad customer service and totally dissatisfied on billing! | |||||
I got my connection disconnected on may 26th. One of the representatives took back the modem and said that they cannot provide service in my new location. He also mentioned that it's his responsibility to get my connection terminated. Unfortunately, i'm receiving email and messages saying my bill is overdue and with the penalty. I have called them more than 20-30 times and have spoken to their senior managers. They are very arrogant and irresponsible!. They say that they will take care of it and give fake assurance. Really annoying. I would never suggest anyone tikona if this doesn't stop. Was this information helpful? | |||||
Jan 17, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Dec 16, 2016 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care | |||||
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
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