[Resolved]  Tikona — Very bad internet connectivity and pathetic customer care

Address:

Bangalore, Karnataka, 560066

I have taken this connection in the beginning of april'16. It worked fine for the first 2-3 weeks. Then all of a sudden i am not able to connect to the internet using the router, after multiple attempts of getting fixed over a period of one month nothing got fixed. (I have got my router get checked up and it was working fine, i got my laptop formatted even then i'm unable to connect to the wifi)
So i called up the guy who installed this connection and during the installation he said it is one of the best and there will be hardly any complaint. So he came to see the scene and not he bought a new d link router to check and note that my laptop is still unable to recognize the wifi signal (The very same laptop i use everywhere to connect to internet, office or any other public places and it perfectly recognizes the every other wifi). He connected his mobile and made some timepass and installed quite a few applications and updated all the existing ones and once done. He gave up saying he doesn't have any clue what is wrong. He assured me that after he got the device installed in my house in april, he had installed 2 more new connections in the very same building and i am the only one who is facing the issue. So i have asked him to leave and called up call center to escalate. These guys are another bunch of. After all these mental torture still i was taking very patiently with these guys and these guys were shouting on me. So i talked to a level 2 executive, according to him there is something wrong with the roof top device and when asked how could it be a problem with the rooftop device when the other 2 connections in the same building were working fine. He said the other 2 connections were also having issues. I was already pissed off by then so i asked him to disconnect the service and refund the balance amount, he tried to convince me for the next 20 minutes or so and said he would send an expert engineer to fix the issue by the next day morning and if it is not then he would refund. So the next day the engineer did come and said he fixed the roof top device (Please note that this was the 2nd or 3rd time they claimed that the rooftop device has been fixed or replaced). However he was still unable to fix the router issue/configuration. He said he will get an expert the next day to get this fixed as it came as a high escalation and priority. Three weeks passed no one turned up to fix it.
Now i was completely mentally drained by these guys so i called up the call center again and the executive said there is some packet data loss and the rooftop device is not working. I was completely mad and asked him to transfer the call to the level 2 executive. I was on hold for 20 to 25 minutes even though the ivr system kept on saying that the time to connect the call would be 1 minute. So i started talking to this, i had to tell him what has happened till now and then asked him to disconnect the service and refund. Now note that i am still trying to talk very patiently and this again tried to convince me not to cancel the service and that he would send his expert engineer to resolve the issue for which i did not agree as this was the third or fourth time someone promised the same and nothing happened so after nearly around 40 minutes he trying to convince me not cancel and i trying to cancel the service, i was fed up and said "boss! Will you cancel the service or not?"
Guess what his reply was? He has cut the call.
So if i have to call again to the call center i have to go through all this process again. I have now requested to terminate the services even though it is a loss for me.