[Resolved]  Tikona — Very bad service from Day 1 !

Address:

Kolkata, West Bengal

Tikona ID : [protected] Name : Inzamam Hussain. I have taken Tikona broadband on 31/05/2015 and the installation was done within 24hours of my call however after a few days my services were just useless and connection not at all working properly multiple disconnection requests placed and still no resolution and I am getting billed for the internet usage which I am unable to use I request a quick cancellation of the services as soon as possible. Contacting the customer services is useless as they say the internet is working and but i pay for 2 mbps and get less than 0.7mbps and ping latency of 3000+ms. SO the internet connection is useless practically and there have been multiple engineer visits which have not resolved the issue for the disconnection request I placed on 1/9/2015 i received an email on 6/9/2015 advising if I use my Internet the disconnection request will be void however that is cheating I was not informed about this and the broadband did nit work properly either. This is the worst provider I have came across having to use 3g on my phone to do some work on my PC as the broadband does not works... please Disconnect my services as soon as possible and having to pay for something which I do not use. Worst Worst Worst broadband and added to that a customer services that does not help and tries to help. Have sent numerous email to which no one responds and people keep calling me on my mobile phone even when I have advised them not to call me on my mobile as I am not allowed to take calls at work but still people call me on my mobile and keep cancelling my connection requests. Tikona is only about false promises and cheating it was one of the worst decision in my life to take Tikona broadband. Please please please anyone reading my post do not ever make the mistake of taking tikona broadband. they are simply cheaters and cheaters.