Tikona — Very Poor Connectivity, Misbehavior - Begging Money

Address:Gautam Buddh Nagar, Uttar Pradesh

Hello, My name is Navinder, unfortunately took Tikona internet connection in Feb this year, one the worst people to deal with. I took 4 MBPS plan, and was not able to connect for first 30 days, it was connecting for sometimes for 1 hour or no connection in a day. I called unlimited number of times to Tikona of no use. Sent emails to the Appellate Authority of no use. From around 20 March on-wards I started telling them to disconnect the connection. But they kept on telling try now, try now. Now after two months they are calling 5 times a day asking to pay bill of 1541 RS. AND their customer care goons are threatening me with consequences. I have filed RTI seeking usage details and going to file case with consumer court, want to really see if consumer has any say in indian Law or Government have sold everything to private companies. Thanks, Navinder
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Tikona Digital Networks customer support has been notified about the posted complaint.
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Dear Navinder,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKMY2609 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care
Customer ID : [protected]
Contact Number : [protected]

Thanks,
Navinder
Dear Navinder,

Greetings from Tikona.

Please be assured that your concern listed May 28, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Hello,

The biggest concern here is what is the role of Appellate Authority, Customer just kept on writing emails to Mr. J.Nair. And looks like they think we are mad who is writing to him. He will never ever respond.

Even I forwarded the RTI application to him did not get the Information asked. Looks like Tikona is testing customer's patience.

Navinder

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