Tikona — Very Very Low Speed & Frequent Disconnections

srinath4074

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hello Tikona Care, I am facing Very Very Low Speed & Frequent Disconnections from the beginning after my subscription. (from the past 4 days..the internet connectivity was not there 30 % of the times, and 60 % of time the speed was very very poor, it may be around 1 kbps, and only 10 % time i observed around 1 mbps speed) USER ID : [protected] Plan Name: ADBBM699 my online request number is 1-[protected](raised on 6th Jun 2014). i have not received any reply/action to this request. please fix the problem as soon as possible.

Was this information helpful?

No (0)

Yes (0)

Tikona Digital Networks customer support has been notified about the posted complaint.

Related Tikona Digital Networks reviews

View all 5782 Tikona Digital Networks Reviews

Comments

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Srinath,

Greetings from Tikona.

Please be assured that your concern listed June 9, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

srinath4074

from Bengaluru, Karnataka

Hello Tikona Care,

Thanks for concerning my problem/request.
I have received a call from Tikona Representative, and told that "The Wireless Receiver was connected to a wrong Access Point with Low signal strength" and hence the slow Internet speed, and Suggested that resetting the Power Adaptor MAY help the receiver to connect a different access point with proper signal.

I will try this approach when problem arises and contact you if it is not resolved.

Thanks