Tikona — want my money back, it is better to have hotspot than tikona

Hi,

I have installed my internet connection one week back

Before installing everyone was picking call on time or calling you regarding services and plans

I have taken 10mbps plan, speed is like 1 mpbs
And now within one week connection is so poor or either not working at all but no one is there to hear you.
People who use to call you 100 times before for servies now not picking call at all

The app has complaint forum which is not updated.
App is so bad.

I just want my money back. I don't want to work with such companies who don't value customer

Thanks