[Resolved] Tikona — why I have to pay termination penalty charges.

BharatTiwari

from Bengaluru, Karnataka

Address:

560076

The representative told me that its fiber connection and they gave me wireless connection. I make multiple complaints but nothing happened.
I did not use the connection for one day still i paid the amount for one month. I called tikona representative to discontinued the service in month of april 2017, the tikona representative told me that he will speak to the office and disconnect it. After that i did not received any further communication from tikona, and later after 8 months i received an mail stating service e-bill of rs 1500.00 (Termination penalty charges).

Please let me know, for what reason i have to pay the termination penalty charges.

Reason of discontinuity : the representative told me that its fiber connection and they gave me wireless connection. I make multiple complaints but nothing happened.

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Feb 25, 2018

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greeting from Tikona,

We have checked and found your account has been terminated as per your request.

We have escalated the case to our concerned team to calculate full and final settlement amount, post confirmation received we will update you accordingly.

Regards,
Tikona Care.

Jan 21, 2018

Updated by BharatTiwari Hello Tikona Team,

When i will expect the update from your end.

Verified Support

Jan 22, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs 1, 161.92/- at the earliest.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.