Tikona — Wifi connected but no internet

Dear Team,

I continues calling to tikona customer care number from last 2days they keep waiting for 20 minutes and they automatically disconnect the calls they are just fooling the people via call center number. We had call from different cell phone also but the same respond I had got . I had mail them but no response on email also. Which you can see in the below trail mail.
We are unable to use internet due to no Wifi connected but no internet connection is reflecting.
User id [protected]
Plz call on my alternate no [protected] my register number is not working.

Please help me to resolve

Warm Regards
Amit chaube