[Resolved]  Tikona — wifi service

Address:	Mumbai City, Maharashtra
Website:	www.tikona.in

I took tikona wifi connection on 17th december 2016 for 3 months making a payment of rs. 2160. From 18th december 2016 i started facing issues regarding speed and connectivity. I made several complains to tikona customer care but of no use, they could not resolve it. Finally i decided to discontinue using tikona internet service and wrote a mail to tikona customer care and demanded refund as per tikona terms & conditions but tikona did not provide disconnection neither they refund my money. I have made several complains regarding speed & connectivity but they could not resolve the problem. Ideally after 3 months on my written mail for disconnection they should have provided it but they sent me bill for next 2 months even when i am not using it. They are continuously charging me falsely. Till now i have paid rs. 5000. This month also they have generated a bill of rs.1290.