Tikona — without fixing, putting my complaints as resolved | |||
I took tikona connection with user id [protected] on 2nd June 2015 in Nagpur. After that out of 24 hours only 10-12 hours internet was accessible that is I was not getting internet signal for 12-14 hours. The speed of the internet was too slow and I filled 2 complaints for slow speed of internet and 3 complaints for not getting signal. But every time, without fixing the problem I was getting a sms that "Dear Tikona Customer, the technical complaint highlighted by you is resolved". But it wasn't. I informed their customer care executives more than 7 times that I am still facing the same issue so please don't mark it resolved but they were doing the same. I am fed up with this cycle. Please help me to either resolve the issue of refund my money back.(I have all the call details and messages details). Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Vyas,
Greetings from Tikona.
With regards to your concern, we are working towards a resolution. We will revert to you shortly.
Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]
For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we are working towards a resolution. We will revert to you shortly.
Also, we request you to refer the link below for ways to optimize the speed:
http://www.slideshare.net/TikonaIndia/3-ways-to-optimised-speed-by-tikona-digital-networks[protected]
For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Jun 08, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care