Tikona — Worst After Sale Service

Address:

New Delhi, Delhi

Hello, Tikona id-[protected] Its more than 1 month since my Tikona connection has been installed and till date I am unable to browse Internet for a single time. Technical Customer Care guys says: They are able to access my CPE so there is no problem and my problem has been resolved. Static IP Team says that: My CPE is getting rebooted frequently so they need to be change the PoE by field engineer. PoE changed but no success. Every-time I call, Tikona open a new SR and arrange engineer visit, sometimes engineer don't visit for weeks and I get surprise mail & sms that my problem has been resolved as my CPE is reachable from customer care guys. I call again, Tikona open a new case again, sometime they ask me to call the engineer... engineer don't visit... Pathetic... its more than 30 days... neither TIkona is able to identify the problem nor able to declare that my area is not feasible or is it service provisioning related issue which cant be resolved. Pathetic customer support... nobody takes ownership... when I requested for disconnection (SR 1-[protected] )... Tikona asked me to wait 10 days as their "senior specialist" will solve the issue. Its more than 3 working days passed... no call/mail for senior specialist till now... totally time waste. I found even street cable internet operators provide better after sale support than Tikona. Don't know what senior guys are doing in Tikona... or they have unorganized staff intentionally. God save all o[censored]s from this company. it seems I have to send them legal notice or police complain then only they will wake up. No point of writing on forums if they can hear me on their so called "customer support". Best Regards, Washim Mazhar +91-[protected]