Tikona — Worst customer service

Address:	411033
Website:	tikona.in

Hi All, I have been using Tikona boradband service over 4 years and so far their services average. Since, 27th Nov. 2015, I am not able to use ISP, I formally logged my complaints with them and it took 48 hours to send them site engineer to resolve issue. He did fix it for while and 5 hours later, I had same issue. I raised complaints with them again and again but no resolution till 3 December. On horrible note, they needed 24 hrs to understand what is issue even I told them that my roof top receiver is not getting any signals .Every single time I called them, their dumb call center executives asked me to restart my TP- Link router and it never fixes the problem. Before writing this complaint, I had word with one of their call center executive and she simply said "Do whatever you want to do if our site engineer did not turn up today". PLEASE MAKE NOTE OF THIS SERVICE.They are also bad with connectivity speed as well. I am pissed off with their service and looking for another ISP in my area.