[Resolved] Tikona — worst customer service

Shivshankar Nadiger

from Pune, Maharashtra

Mar 29, 2018

Address: Mumbai City, Maharashtra

I have been a tikona internet user since last 3 years. Tikona had lot of technical issues which they are not ready to resolve. Also, lot of billing related issues where the customer service is not ready to resolve. I got the bill for the month of february for which the amount got deducted twice from my account. The amount got adjusted for the month of march automatically. Now all of a sudden tikona is asking me to pay for them month of march as well. Which is insane. I am unable to provide the transaction id as i have closed the account. Tikona is directly taking the request for disconnection of services which a sign of the worst and poor customer service.

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May 3, 2018

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.

Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.

Regards,
Tikona Care.

Verified Support

Mar 31, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern listed on Mar 29, 2018. Kindly share your details with us for further assistance.

Regards,
Tikona Care.

Verified Support

Apr 02, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have not received your information; hence we consider this case closed from our end.

We now request you to share your detail on our official Tikona Forum - forum.tikona.in

Regards,
Tikona Care.