Tikona — worst customer service

Equebal Ahmad

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700039

Its useless to discuss about issue here as you will provide a template answer to post the issue to tikona forum. I just want to know the answer for below query.

Question: how customer can approach your help desk when a ticket is already open? Your ivr simply provide an update that a ticket is already open and our technical team is working on that. We will get back to your shortly? How long that shortly usually go? I have open a ticket for slow speed a week back which is still open without a call back. Now, internet is completely down from today and your system do not allow me to reach out to a help desk agent at all.

To open a ticket, i have to select new connection and then have to argue with your non technical team to get a ticket logged. How long you will be in business if you continue to provide such a bad user experience?

Note: don;t ask to submit a query in tikona forum. The page is still loading for last 10 minutes.

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Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.

Oct 08, 2019

Updated by Equebal Ahmad If you really wanted to resolve my issue then some one from tech team should have called me. Already mentioned that i am unable to contact CUSTOMER CARE as a complain is open for another issue. Now internet is down completely and your ### system just disconnect the call. If you only have to provide a template answer then exit from this FORUM. Why you need to respond at all.

Oct 10, 2019

Updated by Equebal Ahmad Finally, I was able to speak with customer care technical team after 5 days as call was not disconnected by IVR. Thy guy promised to send an engineer tomorrow. However, i have not seen any response for the issue i posted in Tikona Forum. You guys just advise customer to post on Tikona forum for fast resolution and never respond.

You guys are just setting an example of bad customer service. Great work. keep it up until you vanished from planet.