[Resolved]  Tikona — Worst Customer Service experience Ever

Address:

Gurgaon, Haryana

Hello, I would like to share the pathetic service experience with you all and would advice everyone to stay miles away from Tikona. They are cheap in price but cheap in their conduct too. I applied for Tikona connection on 7th Nov 2014 and was assigned userid :[protected]. I paid for 4 MBPS plan and made 2 months advance payment. Total amount paid was 2699, out of which 500 was Service and installation charges. Connection started from 8th and so does my nightmares. Connection was never stable and used to work only for 5-6 hours a day, I raised complaints on daily basis: Some of the complaints numbers were: 1-[protected], 1-[protected], 1-[protected], 1-[protected] . After getting zero support and no technician visit, I decided to disconnect my connection on 11th Nov 2014, which after many altercations with customer service team was accepted. I got the following message from Tikona Care: _________________ The activities are summarized against your Service Request Number 1-[protected], dated : 11/11/2014 06:25:40 PM 1) Resolution of issues or problem with your cooperation : Day 1 to Day 10 2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10 3) Suspension of account (last bill cycle) : Day 11 to Day 13 4) Payment of outstanding and return of equipments : Day 14 to Day 16 5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed. __________________ These timelines were just to befool you, no activity happened in the stipulated timeframe. On dec 3, after 21 days of my request I got a mail from Tikona saying that amount payable to me was 0 and I have to pay them back 1500 for CPE device. Now here when the mental harassment started, I never got any CPE device installed in my premises, one of my next door neighbor was using Tikona already and CPE was installed in his house and a wire was laid from his house to mine and plugged in to my modem. One of the technician visited and noticed this and took the wire back and told that connection will be terminated now and your final statement will be released. It’s been 40 days now and no one from tiknona care has communicated back or no Balance repayment statement is generated. Strangely I started getting calls that I have requested for New Tikona Connection, Am I stupid to do that ever!! When I call Customare care team they said I need to submit scanned copy of receipt given by technician who collected the wire and after that 30 days payment statement will be generated. I mean are you serious, do you need 3 months to process a disconnection request for a meager amount of 2000, wasting time of all your employees just to save some 2K, this is a big fraud going on. Focus on providing better service rather than torturing customers. I am awaiting one final mail from Tikona, else I have no option but to go for consumer court. Someone has to take up this fight. Regards Gaurav [protected]