Tikona — Worst internet service and customers support

Address:

Thane, Maharashtra, 401209

My tikona id is [protected]. I paid 3 month advanced (15th jan 2016 to 15th april 2016)but in one month the service is very disaster and poor. I had raised may ticket and complaints but issue is not resolved till yet every day same excuse like please wait 24 hr with in 24 hr your issue will be resolved but from the day when i started using tikona no resolution. Now i had asked for for my payment back but they are are telling me that you have to use service, how do we use service with this quality.

Now they are sending bill to me amount of 1100 .
In a day 12 hours internet service is down at daily basis ., i just need my remain payment back, i don't want to continue tikona any more. I need my money back in cash, dont want any service from tikona.