[Resolved] Tikona — Worst service and fake billing system

William Shaji

Address:	600096
Website:	www.tikona.in

My account number with tikona is [protected] and due to the long lasting pathetic and worst speed and service for the past more than 1 year, we finally canceled the service. We raised complaint weekly once that the service is not available. It took us another 5 days to cancel oir service by talking for hours and begging these people. Now we have a bill which is prepaid and has paid for april 26 to may 25 and that we need to get a prorata charge back to our account from the day we asked to cancel our service since we did not get. But they say there is nothing to give both sides. When the truth is we have to get the prorata amount for nearly 20-25 days to our account.
We have been noticing a lot of complaints against tikona in google. So accumulating the same planning to file a case at consumer court against these frauds.
Do not ever take tikona. Humble request to stay away from these fraudster.

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Jun 10, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

May 10, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Nair,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

May 10, 2017

Updated by William Shaji I have not been getting your service from the start of the month and thia has been a issue all the time but somehow we survived with your connection. Now we have raised the request to cancel service as on 5th may. It should be effectively terminated on the same day not waiting for your wish.we have already disconnected the devices. I want to know whether i am gonna get the pro rata charges from may 5th to may 25 after we have raised the complaint. How can we trust you after taking the devices you may not refund us. I need an assurity on the same on which day how much amount will be credited back to my account.
Thank you

May 13, 2017

Updated by William Shaji You haven't updated the status of my complaint yet. I dont want you tp wait till the billing cycle ends. I want it to be cancelled on may 5th itself when i want.