[Resolved] Tikona — worst service and not returning advance bill payment

asvani bhardwaj

from Bengaluru, Karnataka

Address:

Meerut, Uttar Pradesh, 250001

Hi,
I started using tikona services from 17 may and till 5th jan, i raised 3 customer complaints for slow internet speed and was disconnected for 3 days.

They took 2000 rs as advance payment for 3 month as they were offering free router but now when i am asking them to return my amount, they are telling me that if they are not able to give services then only they will return my amount.

Then what is meaning of 4 complaints in 17 days. Is that not enough to say service issue.

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Jul 9, 2018

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.