Tikona — Worst service no action after 2 months

Address:

Ahmedabad

Hi there,
I hope you will listen to my problem which related to tikona internet service. As i do work from home i got new tikona internet connection on 18-mar-20 and i have been facing frequent disconnect issue from day one it's been two-month now the issue not resolved nor they are ready to upgrade my plan that can be resolved the issue nor ready to refund.

I have started email chain from 20-mar for the same but there is no single response from customer care, they arranged two visits of a technician but the issue not resolved. They cheated me as they have collected 1 year advance amount of rs. 4800.00 and then they are not willing to resolve the issue or refund.

Please take legal action on tikona, the refund amount doesn;t matter for me but they are making customer fool.

Please see the attached email for more details.