[Resolved]  Tikona — worst support from tikona team

Address:

Bangalore Urban, Karnataka

Tikona Used Id : [protected] (Sandeep Kumar A M) Registered Mobile : [protected]. Address : 20, Bethany, Udaynagar, B Narayanapura, Mahadevapura-560016 I had taken broadband connection from tikona on 5th june 2015, 1250 INR plan and by the very next day i started to face severe internet connectivity issues. Despite making repeated complaints, the issue was not resolved. It has been 2 days now since the time i had asked for the termination of my connection, when i had a word with your customer care guy, he told me the connection is STILL ACTIVE. on what basis is my connection kept active even after 2 day of my disconnection request...? We were assured that cancellation and refund process will be initiated within 24 hrs however your customer care representative contacted on registered mobile and informed that they wont be able provide any refund, which is not true. The representative was not ready to connect to the senior supervisor or manager, he proactively disconnected the call without any notification. We had reconnected with customer service and this time they informed that they can initiate for the refund but will take around 15 days and will be providing full and final settlement. I already have lost my 1 week of time with your lack of support and am not ready to wait for a 15 again. I need to get an immediate resolution with a priority basis or else I am forced to move legally, also your last customer service executive informed that we will not be receiving the exact speed which was mentioned on your official website, if so why are you providing such false information to the customers. We are also looking to move legally if cancellation and refund request are not initiated within 24hr.