[Resolved]  Tikona — Wrong Biiling Still no disconnection confirmation

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi Sir, With due respect I want to highlight the dispute going on with Tikona BroadbandInternet company. I bought Tikona internet connection in August 2013. Subscriber ID: [protected] I paid original sum of 2950/- (plan 699/-) which included 3 months advance bill plus security deposit. I requested termination of my connection on 20th October 2013 as I had to leave the city urgently for family issues. When I called Tikona they were not ready to terminate the connection telling me that I should continue with Tikona, We'll give you best service etc. But on insisting they agreed to terminate the connection. Then I had no communication from Tikona and left Pune on 24th October. Then after a month and half some Tikona representative called me telling me that he came for collecting the device which I didn't sunmit. 1. How on earth can Tikona be so irresponsible that he called me for collecting the device after so much of time. Still I asked him to collect the device from where I used to stay. He did. He didn't call me again. From thereon I got no communication from anyone from Tikona or any representative. Then it is assumed that he got the device (probably he didn't submit the device in office and said he didn't find any) But few days back I got a bill of INR 1341/-, on inquiring about the bill they said this is for the device you didn't submit back. 2. Now, Tikona didn't ever talk about the security money I deposited initially and they sent me the demand notice mentioning a Chetan Sharma's number [protected]/[protected]. They asked me to call Chetan after making the payment. I wrote to Tikona about this twice but they didn't ever reply to my queries. My request number is: 1-[protected] I tried to call them a number of times but they did never respond. I did call Chetan and he suggested me to deposit it once and he'll send me the Withdrawal Letter immediately. From there on I can assume my connection is terminated. I sent him the proof for confirmation of payment within 5 minutes (attached here). After following him up for 24 hours he didn't sent me any. After 30 minutes of making the payment I got a call from court that a case came for registration against you for non payment of dues. All this happened even after the payment proof was sent out. and I am geeting suspecious call asking my debit card details that I am entitled to get a sum of 2091/- from Tikona. They will credit this amount into my account. I had to report all this to my back and block my card. Sir, this connection was registered on my wife's name. and we both work in private sector and cannot go to court whenever got a call. So I request you to please look into the matter. Please talk to irresponsible Tilona Management and help me get my security deposit and the amount 1341/- which I shouldn't have paid. I still didn't receive that withdrawal letter. I called Chetan again just now but still no receipt of withdrawal letter. I still have no proof of termination of connection, Tikona may send me another bill after few days. They are highly irresponsible. This guy Chetan Sharma (Cell: [protected]/[protected]) has stopped picking my number and I called him 1000s of times he picks only once or somebody else picks up. Then tells me he'll send me the letter within 15 minutes. I don't understand how much time it takes to send an email. And Tikona Management never contacted me but they keep on sending auto repleis that your query has been logged we'll get in touch with you shortly. and their all numbers listed on website are not getting connected when I call them. Please make a sincere effort to get my money back. This Tikona company should not be allowed to operate. just visit the consumercout.in (sample: https://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8...⇄ d.bmk). Consumer court if filled up with the complaints against Tikona. Thanks, Jatin [protected]