[Resolved] Tikona — Wrong bill | |||
I had connection of Tikona Broadband connection and my User I.D. is [protected]. But after few months I face lots of problem with Tikona. I also complaint lots of time in customer care but my problem was not resolve. So finally i called for close my connection and customer care executive of Tikona request me for continuous my service but at that time i decided for stop the connection so i force him for stop my service finally the executive explain me process for disconnection and he told me simply plug out the wire in your device and not use service and after few time connection barred and also clear all dues so I pay my deus and unplug broadband wire from device. But i received continuous calls from Tikona side for renew my connection and i always reject for reuse tikona broadband because at that time i use another broadband service. And after few days I received a mail from Tikona side and that mail was my bill and that is my unused bill and my use is zero mb. Now this amount is approx 1491. I also complaint in tikona customer care and mail ([protected]@tikona.in) but not received any reply from tikona side. Please help me they call lots of time for bill deposit and when i told this is wrong bill then they say for legal process. Now i am frustrated. Please anybody suggest me what can i do in this case. Was this information helpful? | |||
Nov 18, 2016 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Oct 06, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Singh, Greetings from Tikona. Your account disconnection request is in progress and your account will be terminated shortly. Post termination the devices will be recovered from your premises and full and final amount will be concluded. Regards Tikona Care Verified Support Oct 17, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Singh, Greetings from Tikona, Currently you are able to use services and there is no service issue for your account. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care | |||
Add a Comment | |||
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Post your Comment