[Resolved]  Tikona — Wrong bill dispatched

Address:	122001
Website:	tikona.in

Tikona has sent me bill reminder of rs. 2689.71 to be paid but i have not used their services since may 2016.

Earlier (Feb) i lodged many complaints for the speed issue in tikona but they were unable to rectify it so i decided to disconnect from them and applied for it. But they stopped my rental plan instead of disconnection. I asked them about the process of getting noc but non of them helped me to get it. Upon asking is there any process of providing noc to the customer they said we don't know and one of them even said we don't provide that.

One day () i received a call from one of their employee to restart the connection on one condition (They will provide me 10gb of data to be used for one month) and carry on with my plan if satisfied by their services.

So i started using their services but after 2-3 days i received messages that i am running on default plan that means no 10gb data were given to me.

Then i called them to verify the same but they refused it, according to them, there were no 10 gb plan running on my account. I told them about the call (10gb data) that i received earlier but they denied and said non of the call has been made to me for the same.

After hearing this i finally decided to apply for disconnection from their services. I never used their internet.

Then a bill was dispatched to me for rs 93 on 12 jun 2016 and bill reminder mail of rs. 1993 on 18 jun 2016. From that day i regularly receiving the mails and messages for bill submission till today date and now this bill is rised up to 2689.

One interesting thing is bill amount is keep on changing for the same but it should be same.

I have already told them that about the wrong bill generation via email or phone calls but didn't get any positive response from them.

Today i called them again and inquired about the bill generation then they said i have renewed the plan on 6 jun 2016, but i haven't.

My tikona wi-bro service account is - ban –[protected]
Service id – [protected]
Bill generation date is 7 of each month.

I have all the calls and mails as the evidence.

If i am not going to pay this amount they will add fine on bill day by day which results in thousands of amount under my tikona account and me.

They can also take legal action against me for not submitting the bill.

First of all please take strict legal action against them so that they never happened to any body in future.