[Resolved]  Tikona — Wrong bill generation

Address:	Lucknow, Uttar Pradesh, 226028
Website:	www.tikona.in

I am one of tikona customer and my service id – [protected]
And i have shifted my location from old place to new. So after that i got bill from which is having and termination penalty charges 1500 and macd charge: change in installation
Address 250 and taxes (Macd tax) 36.25 & other tax charges (They have not spercified rs 542 (250+36.25+ other charges) so regarding to this bill i call tikona customer care so they have told that penalty charges are generated wrongly as till the date they didn't received the old device so as there employee it will recover it will way off and you will get confirmation of way off, so you just pay other amount which is 541 so as that after that i requested many time to tikona to recover device. But till the date they didnt answer me & my connection is going to end on 19th june 2016. I am worried if they will not recover device & telling me that my connection will run on postpond service. I have also reqested them to stop my connection.
There one of employee name vikshit ([protected])
Havent given me proper information
He just told me that i will have to pay only 2500 for 3 month connection and in that 2500 other charges like installment charges n all will be included. As i have paid in advance to him.
Now the company has charged me rs. 2042 as outstanding balance.
I am ready to pay for shifting charges which 250+tax
But what about other extra charges they have generated.
I am really disappointed with tikona service.