[Resolved]  Tikona — Wrong billing and bad service

Address:

Gautam Buddh Nagar, Uttar Pradesh

I have been using this service for almost two years now, however their service has always been very bad. i have always paid their dues on time except a few times when i did pay the late fee too. however since april the service has been way too bad and and they promised that i will get a waiver.BUT they gave me a waiver for two days worth and when the connection was bad for more than a month. over the course of one and a half month their engineers visited our house several time(5-6), even then the problem persisted and when i asked for a waiver they did not give and kept telling me that this is a matter of technical dept, and when i talked to technical dept they said it is the matter of billing dept.
they kept ignoring my calls after that so i also ignored their calls. when the problem didn't disappear i wrote to them that i will not pay them any money because their service has been very bad.
yesterday i got a call from a lawyer who was forwarding a case against me to the magistrate and told me to pay the amount of rs 3000 (approx) while the bill was 1475 rs(approx). i agreed to pay the money but after hearing that i require to pay 1500 more i refused to pay.
kindly tell me what to do.
my customer id for the company is [protected]. and the connection is in name of vishal kumar.