[Resolved]  Tikona — wrong billing and non-stopping of services inspite of email and calling customer care

Address:

Raigad, Maharashtra, 410206

— forwarded message —
From: sushil kadu
To: tikona digital networks ; til. [protected]@tikona.in
Sent: sunday, 10 march, 2019, 8:19:38 pm ist
Subject: re: disconnection - [protected] (Sushil kadu)

Dear mr. Vinay kakkar,
Request you to please intervene and help me sort out this billing miscalculation issue for my account - [protected]

Please go through trail email which contain details of my billing done against service used. Since dec-2017; i did not wish to use tikona internet services. Hence, i did not recharge the prepaid plan - ret_adbby4m999.

This plan was suggested to me in december - 2015; when i wanted to discontinue the services of tikona. But, since customer-care executive offered me a minimum rental plan of ret_adbby4m999 and mentioning it as prepaid - i subscribed it. Since this was prepaid plan for duration of nov-2015 to nov-2016; it should automatically get stopped if i do not renew or pay the bill dated 7 nov 2016 (B[protected].

But, it seems that this plan was never stopped from tikona billing team; and hence system keeps generating bills and keeps adding previous due ammount + late fee + taxes every month. Since december - 2016, till today; its been almost 2 years now. Its really annoying to know that no common sense is been applied here and plan is never stopped.

May i ask why there is no stopping of services withing couple of months due to non-payment of bills (Ofcourse, its miscalculated bills). Recently i have received email from legalcolls asking to pay the dues. It seems that whenever there is disconnection or stopping of services; tikona neither acknowledges customer's grievances nor it has yet provided me docket number to track this disconnection.

Request you to please look into this matter and take it to closure.

Tikona internet services were excellent during my usage till november 2016; never had any troubles related to slow speeds or outages.

I hope there would be some positive solution on this.

Thanks and best regards,

Sushil kadu
[protected]

On sunday, 10 march, 2019, 7:34:59 pm ist, sushil kadu wrote:

Hi tikona team,
No response from your side, please settle this as soon as possible.
Also, request you to please terminate this connection and arrange an engineer to collect modem from my address.
Regards,
Sushil kadu

On saturday, 9 march, 2019, 11:37:57 am ist, sushil kadu wrote:

Hello,

Please raise a urgent request/docket for this tracking.

I have been getting emails to pay bill for the service which i have already discontinued.

Chronology of events
B[protected] = 7-nov-16 (Bill date); check in this bill for 'last bill date: 07-dec-2015' & previous due - ' (-) minus 20.36'.
B[protected] = 7-dec-16 (Bill date) — from this bill onwards - 1128.49 rs was considered as previous due
Then, many bills generated till date...

The point is i did not wanted to continue with tikona services after nov 2016; same was told to multiple customer_care executives on phone.

So, i did not pay bill b[protected].

And, since plan : ret_adbby4m999 is prepaid; if i did not pay - why you continued the service?

So, i request you to please rectify this billing calculation mistake and refund my excess ammount paid in lieu of "your billing/payent related frequent phone calls asking for payment; which irritated me a lot"

Inorder to validate above statements done by me; you can always "check usage of internet" in your system's historic logs and you will come to know that i have not used tikona since december 2016.

Here, i would like to mention you that i did payment of 1150 rupees just to close this matter; as i was totally frustated from your phone calls.
Last payment amount rs. 1150.0
Last payment date sat may 20 20:54:27 2017

I have written official email to '[protected]@tikona.in' on 16th dec 17; below evidences for the same.

— on 16 december 2017 — (Evidence) — (I had written to tikona to disconnect the services)

— forwarded message —
From: sushil kadu
To: [protected]@tikona.in
Sent: saturday, 16 december, 2017, 1:09:04 pm ist
Subject: to discontinue my net connection

Dear sir,
I am holding prepaid net connection
User id [protected]
Sushil kadu at 204 kanak mahavir panvel
I already paid your billing amount in may 17 till you are sending me bill, this is not correct.
Since i am shifted at other location at panvel where my son is already holding tikona net connection.
So therefore i do not need your connectio any more.
So pl disconnect my above mentioned connection immediatly & do not send me bill anymore.
Regards,
Sushil kadu
[protected]

—

Now, inspite of sending disconnection requests over phone & email to tikona; i still receive emails from collection and billing teams. And now legal has also sent email; this is totally unacceptable.

It seems that nobody is considering my disconnection requests; and simply generating bill every month with 118 rupees (100 late fee + 18 tax) + previouse dues (Ret_adbby4m999 plan rental).

Can some higher authorities involve in this matter to help resolve this.

Regards,
Sushil kadu