[Resolved] Tikona — Wrong billing and threatening by your legal collection department against my account - [protected]

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ऋषभ जैन बजाज

from Indore, Madhya Pradesh

Address:	Indore, Madhya Pradesh, 452016
Website:	www.tikona.in

Dear sir/ madam

I had a connection with Tikona . and I did request to close my connection may time due to wrong Billing and Poor Services. But nobody give me proper response and Tikona is sending Regular bill to me.
Even I hadn't use a single bit from May 2016 (approx).
At that time when I request to close my connection according to me the Amount was near about Rs 600. but Tikona charged Rs. 1200+ . i request many time on customer care no. to correct the bill but no proper Feedback I got.
On[protected] i got a mail from Tikona legal collection. I replied that mail but nobody respond me.
Now on[protected] I got another mail from Tikona to pay Rs. 2144.41 on or before 3 day from email date.After that I got a call from delhi any Mr. Sharma (adv.) was on line and was saying he had my file for legal court case registration on 6:35 PM on[protected]. It was indirectly threatening me.

I am requested to Correct my bill amount I am ready to pay.

Rishabh Jain
Account- [protected]

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May 1, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Jain,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request.

Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care.

Mar 17, 2017

Updated by ऋषभ जैन बजाज But which amount you told me that is Rs. 2144.61 and that is totally wrong because i didn't use a single bit after may 2016 and that time you were asking Rs. 1244.08
but that was also wrong amount because I made a request to close my connection but your executive forcefully insist me to transfer my connection.
According to my Use only amount was not more than Rs. 600. because I already pay advance rental.
and if you have been terminated my account and full and final settlement amount will be concluded. so why you people are threatening me by making fraud calls.
Kindly Resolve it.

Mar 19, 2017

Updated by ऋषभ जैन बजाज No reply from Tikona and today on 19/03/2017 at 2:57 pm Mr. Virendra Sharma so called advocate call me from Mobile no. :[protected] and told me that my court case no. is DLA[protected] and did rough talk with me.
what is this . Its all disturbing me mentally. kindly help me.

Mar 24, 2017

Updated by ऋषभ जैन बजाज No Proper Response from Tikona. I tried customer care no. but not connected to any executive. I Think I should go to Consumer court against Tikona.

Verified Support

Mar 31, 2017

Tikona Digital Networks Customer Care's response "Dear Mr. Jain,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs.2, 144.61/- at the earliest.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.

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Comments

ऋ

ऋषभ जैन बजाज

from Indore, Madhya Pradesh

But which amount you told me that is Rs. 2144.61 and that is totally wrong because i didn't use a single bit after may 2016 and that time you were asking Rs. 1244.08
but that was also wrong amount because I made a request to close my connection but your executive forcefully insist me to transfer my connection.
According to my Use only amount was not more than Rs. 600. because I already pay advance rental.
and if you have been terminated my account and full and final settlement amount will be concluded. so why you people are threatening me by making fraud calls.
Kindly Resolve it