[Resolved] Tikona — Wrong bills even after account is on hold

Rakesh3105

Address:	452010
Website:	tikona

As per the discussion with customer care of Tikona my account ([protected]) was put on hold in month of Aug 2016 after all pending payments. they said there will not be any bill if you put a hold for service. but i was receiving bill in every month. even after a lot of mails and customer care call i did not get any response. while calling customer care always they are saying that they will call back(IVR). but did not received any call or proper reply over email.

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Mar 11, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Yadav,

Greetings from Tikona.

Your account disconnection request is in progress and your account will be terminated shortly.

Post termination the devices will be recovered from your premises and full and final amount will be concluded.

Regards
Tikona Care.

Verified Support

Feb 08, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Yadav,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.