[Resolved]  Tikona — wrong info and bill generation

Address:

Bangalore, Karnataka, 560060

User id [protected]
Firstly, on multiple requests of changing the contact no. It was not fulfilled. Due to the delay of replies from their end, i waited to change my details and plan as well as i was having slow speed, technical issues for my old plan, however bill was generated and i received a call from local manager and he threatened me over the phone for non-payment. I was ready to pay the amount but i felt harassed by the goon.
In may month-end i shifted my house and raised a request to shift the connection. Before doing that i checked with tikona care and they informed that they will be sending over my new address, also they confirmed multiple times that they provide internet to my new place. I wanted to cross-verify before the new bill gets generated and deactivate the account if the connection was not provided in the new address. On the belief that connection will be reinstalled, i did not deactivate my account. I called infinite times to customer care, local merchant and waited for more than 10 days but no one showed on my address and every time i call these people they will say they provide the internet and will be coming very soon. All of sudden when i was out of control, i called these people and was not ready to hang up until it was confirmed from their end. At last, they said they do not provide a connection to my new address and it was shocking to me.
On account of wrong and deceitful information, i was ready to file a complaint but i was told that they would compromise regarding the final settlement and we agreed. However, a bill of 508 was generated and i wrote an mail to them about all the matter but i did not get any reply.
Suddenly i received a call today from a lawyer it seems and she was so harsh that i should make the payment of 3097 otherwise court will block my id, bank accounts for 6 months. She pressurized me so much overpayment but i was not informed about the breakdown of fine amount and other legal details. She also told me that she will be sending all the details of the closure of the case and documents associated with it. Again i was left with nothing as she did not send anything to my mail.
Now it is unbearable for me to get harassed by tikona broadband so raising this complaint. I have call recordings from today and i am sure other information can be extracted from tikona call logs.