[Resolved]  Tikona — wrong refund calculations due to non availability of tikona service in my new location

Address:

Nstl near nad junction, 530027

My tikona id - [protected] from vizag. I was using tikona till oct 18 and then i had applied for disconnection by mail due to the false offer given to me while taking new connection. But it was my mistake that i dint take anything in writing while taking new connection.
As usual there was no any response for my disconnection mail and bill was keep getting generated. I mailed again that i have stopped using services and i am not going to pay further amount.
So finally in last week of nov i started getting calls for reconnection with offers. Mr vijay from vizag had called and given me the offer of rs1380 for 3 months plan validity starting from date of payment. This time i told him whatever is the offer he should mail me and then only i will pay and renew my connection. And then he mailed me the offer with price and validity of 3 months from 30 nov 18.
Now in dec i had shifted my location and tikona service was not available in my new location. Thus i had returned my modem and all devices on 17 dec and my last login date was 15 dec 18.
Thus i used 16 days of internet out of 3 months plan.
I started mailing tikona for my refund calculations for balance 2 months atleast.

Now their usual cheating tendency started. After more than 1 months i got a mail that i am eligible for rs 392 refund only. So they charged me rs 1000 for using 16 days of services.
When i contacted customer care tikona executive ajay on 21 jan at 1721 hrs, it was observed that there was a mistake in refund calculations due to confusion in my billing cycle. My billing cycle has started from 30 nov 18 and not 15 oct 18. Thus it is fault by tikona and they are not accepting it though i have the proof in mail.
The attached image of screenshot of mail from vijay regarding my new offer can be referred.
From last 4 months i have put so many reminders but of no use. The person who had given the offer to me had left the job and told me to contact srinivas, his boss. But that # never responding back to me. Everytime he tells to wait. So its all very planned cheating done by tikona.