[Resolved] Tikona — Zero connectivity

[Resolved] Tikona — Zero connectivity

M Mohini Shah

My consumer number is [protected]. I have opted for a 25 mbps speed but i have zero connectivity since 3 -4 days. I hve logged several complaints through the app after performing a speed test on netspeed. Tikona.in but the only response that i get is 'your complaint is checked and your tikona service is working fine. You can continue using service. If you face any issue call [protected] to speak to service desk.' when i call customer service i only get to here a recorded msg saying our technical team has worked on your complaint. Details have been sent to your registered mobile number. Do you'll understand the implication of this on our job? Was this information helpful? No (0) Yes (0)
Aug 10, 2021 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Aug 04, 2020 Updated by Mohini Shah No one ever responds to complaints on mobile.[protected]@tikona.co.in or [protected]@tikona.in. we only get a system generated msg on steps how to fix the issue. On the same day we get an sms stating that 'Your complaint is checked and your Tikona service is working fine.You can continue using service.If you face any issue call [protected] to speak to service desk.' When i call customer service i only get to here a recorded msg saying our technical team has worked on your complaint. Details have been sent to your registered mobile number and on the app it says 'Your last complaint has been resolved. Happy Surfing' Verified Support Aug 13, 2020 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution. Regards, Tikona Care.
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