[Resolved] Timbl — nobody taking customer complaint seriously | |
I have complain so many times through mail and phone but nobody taking positive action. For your reference i attached the mail. Hide original message — forwarded message — From: mukku parihar To: appellate officer Cc: timbl crm support ; timbl support Sent: tuesday, 21 april, 2020, 12:02:24 pm ist Subject: re: customer id 2037171 Dear mr. Deepak singhal, I regret to inform you that my problem is not resolved. On 14 april 20 i send complain about network issues, but i received only call but nobody is giving important to solve the problem daily one of the executive of your calling me and saying different things, one of executive said router has to change but another engineer said lain has issue. I am very frustrated with your services my office work is suffering because of your services. I know that time is lock-down, but i gave you lots of time at least find a genuine solution. I can not hand that much call for one issue. I think that you have sla and hierarchical escalation please provide if you can not solved my issue. Inline image Thanks Mukesh singh parihar [protected] On friday, 17 april, 2020, 01:11:51 pm ist, timbl support wrote: Hi, Greetings from timbl. As checked your complaint is already registered with the ticket no: 2037171c004 and it is in process. We understand your frustration. Your email needed and deserved a timely response. We sincerely apologize for delay in resolution. Due to covid-19 we have less manpower due to which it taking more time. We are trying our best to provide you service as soon as possible. Please understand the situation and allow us some time. We regret for inconvenience caused. Regards, Team timbl. From: mukku parihar [mailto:[protected]@yahoo.com] Sent: 16 april 2020 19:32 To: timbl support Cc: timbl crm support ; appellate officer Subject: customer id 2037171 Hi timbl I am very upset to inform you that your services pathetic because of that my work suffering. As you know cause of lock-down everyone doing work from home. From day one i call you on customer care center but not getting satisfy result. I have some little problems 1. Everyday net connectivity disconnected automatically so i have to restart router then establish connectivity. 2. My main reason to chooses your service because of good net speed and connectivity that’s why i select 50mbps plan, according to my experience i received maximum 5mbps speed. For your reference i am attaching screen short with this. I hope you understand my problem. I wish end of the it will be resolved. Thanks for advance Thanking you Mukesh singh parihar Mobile :- +91-[protected] Was this information helpful? | |
Apr 27, 2020 Complaint marked as Resolved nothing taken steps by the company
company email id all ready mention my complain.
[email protected]
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 1 Comment | |
Sub: - Timbl services plan ID 2043374.
My internet service was suddenly suspended by you on 7th July 2022 and the same was advised to me through message at 00:47 hrs.’ the reason communicated vide message was insufficient balance. In the morning I contacted customer care and came to know about the insufficient balance i.e. available balance of only Rs 615.96 only in my account but your representative was unable to explain reason for the same.
On the same day I presented my side by sending mail to CRM Support crm.[protected]@timbl.co.in in which I informed that Rs 5649.84 has been paid by me on 1/10/2021 choosing the plan duration of one year thus I requested to immediately resume my internet service up to 1/10/2022 and I also lodged two complaints under ticket ID C031 & ID R005. Sorry to say no suitable response received till this time.
What could be more pathetic that my internet service was stopped for three consecutive days without any reason despite making the stipulated payment for a period of one year?
It is even more surprising to me that my internet service has been restored from today (i.e. from 10th July), but only for the period up to 8/8/2022 instead of 1/10/2022, the reason for which only you know And now Rs 27.14 is showing as balance in the account. Today I received SMS message at 13:02 hrs that my Timbl Ticket no. C031 has been closed as nothing is communicated to me thus it was reopened by me but once again at 16:38 hrs the same has been closed by you without giving suitable reply either through SMS or through reply to my earlier mail. Now again I have reopened the ticket kindly review before closing it in a haphazard manner. This is a clear-cut deceit to valuable customers.
I want to tell for your information that in your "android app" you have given option to the customer to choose the plan duration (Quaterly plan @ रु 474/mo, half yearly plan @ रु 449/mo and Yearly plan @ रु 399/mo) while making payment during renewal.
Earlier my plan was expiring on 01/10/2021 so as on 01/10/2021 I preferred to choose the Yearly Plan from the options available for the duration of the plan as mentioned in the above para and made payment of रु 5469.84 according to the plan/bill amount. Now what went wrong within your internal system is immaterial to me.
You are once again requested to review your App/System/options provided to customers to choose plan period in your Android app and accordingly extend my internet service period up to 9/10/2022.
Thanking you in anticipation
Ranjeet Singh Chhatwal
Contact No. [protected]