Timbl Complaints & Reviews

My Timbl wifi connection has not been working since last 2 weeks and they comforted and confirmed me that the service will be fixed soon and as my service period was expiring soon, they asked me to recharge first before the service even got fixed.
But, after I did the recharge for next 6 months connection, the service was yet not fixed even till today (08th October, 2023). It has been more than 2 weeks now. I even raised a request...

Hello Timbl,

I requested to disconnect my services, pick up the router and refund my security deposit. But, its around 9-10 months no one is listening. Now, I want the refund of Rs.750 immediately and also the compensation against the mental harassment.
You gave me a normal connection in the name of FIBER and looted tots of money from me. I have been regularly and continuously following with you guys for your extremely...

Requested them mutiple times on app to disconnect the service as i was no longer living there but i agot 0 responce from them.
Raise multiple tickets too but every time they closed that without resolving them .
Nobody came to collect their router and my 2000 rupees security is still not cleared
Ticket number[protected]R009 DATE 05MAY
Ticket number[protected]R012 date 20th may
Ticket Number 3- [protected]...

We have discontinued the service from Timbl since January, 2023, but we still being called daily to get the recharge done. Timbl has to return our security refund as well, but instead they keep sending us whatsapp messages saying they will initiate legal action against us.
We are being harrassed daily and we don't know what we can do to make this stop and take action against Timbl.
They don't reply to emails and there is no...

I have shifted my home from Faridabad to Delhi. I called timbl a lot before changing my house, then I used to call timbl again and again and ask them to shift wi-fi to my new house, but they just made new circles every day. Finally when timbl told me that we can't provide service in Delhi, I told timbl to take his router and charger and send my security money to my account, then he started making excuses and my router and did not take the...

Hello Sir,
I am here to complain about Timbl worst customer service.
i have paid yesterday the amount of Rs 1338.82 as Timbl executive said that we will make Timbl connection by 4:30 pm.
They failed to fulfill Timbl commitment. I said before making payment that if you can do it by today then do it. Timbl team confirmed with internal team and said me yes we can do it.
Then no one called me till 5:pm.
At...

Hi,

My name is Jaya Bharti (User ID: 2053094), and I have been using Timbl for a long time. However, ever since I first started using the service, I have experienced numerous problems with both the services and the service provider. Customer support is completely useless. Try talking to the executives at work, but they have no solution for the ongoing problem. Even now, on October 18, 2022, my house's internet connection isn't...

I got a new connection of timbl and it's been more than 5 hours and it's internet service is not activated. The local service provider, the person who came for installation said that it will be started in 3o mins but nothing happened like that. Now I am trying to contact him but he is not picking the call and also the person who called me for the first time for confirmation is also not picking up the call. I want my issue to be resolved as...

There is actually no way to contact them about any issues you're facing,
the customer service is just reading off of templates and its like chatting with a robot, they've blocked my chat for "abusive language' when there is nothing a customer can do but do that, they've also removed the discontinue services option from my account so i can't even do that. I just want to get rid of this [censored] connection and these [censored]s that work there....

I am booked timbl brodband on 31/07/2022 and today is 05/08/2022 my timbl brodband still not installed, i registered complaint in customer service support they only said installed by Tomorrow but still not install, and now i want to connect with customer chat support they not reply and customer service
not receive phone calls......

I have paid Rs.1338 for new broadband connection. The company offers same day installation but in my case they have not installed till 04 Aug 22.
Now i request for refund of my amount and not required their service....

I registered for a new timbl broadband connection on 12/07/2022 and paid ₹2282.82 on website I was advised to do so by a timbl worker through a call and WhatsApp message (+91 [protected]) .
It was mentioned by the employee and on the website that the company provides same day installation, but it has been 4 days long they neither installed the connection nor they pick up call and also I messaged them to initiate my refund, They just...

Dear Sir,
Sub: - Timbl services plan ID 2043374. My ticket No. C031
My internet service was suddenly suspended by Timbl on 7th July 2022 and the same was advised to me through message at 00:47 hrs.’ the reason communicated vide message was insufficient balance. In the morning I contacted customer care and came to know about the insufficient balance i.e. available balance of only Rs 615.96 only in my account but your representative...

Dear sir,

I just recharge on 21 June for one year 100 mbps plan but timbl is not restoring the fiber connection and they are not refunding the recharge amount.

kindly do the needful and ban companies like this...

This company is fraud
They are not returning my money that I gave for security
Also their staff is very bad
Just an unprofessional staff
They are only delaying my refund
And also not picking my call...

I highly regret to take timbl internet. All the people working in this company just knows 1 thing very nicely.. disconnect the call as they know they are only here to run the company on the looted money so can't provide a refund. After waiting for 1 month to resolve the speed fluctuation issue I had no choice left then to just discontinue the service which I did i got excitel for now. Since February I have not received any resolution on the...

I am using Internet service of timbl broadband. My WiFi connection not working from 2 days and my work totally depend on Internet. I am facing issue but no one listening only a single point of contact is support centre and their also no one listening very bad service . Whole story that happened with me is First day when my WiFi connection not working I call to support centre number they raised a ticket at 10:50 am after discussed my issue...

Company promises to refund with in 25 days of request of cancellation. I raised request of cancellation on 19th march due to their worst service (internet works only around 20 days in a month). Then they commited to provide refund within 25 days approx by 12th April. The after my followup they told you will get your refund surely by 21 April. Now today is 18 th April, and they are saying device will be recovered by 25th april and after few...

Booked timbl on 24-dec-21 and it's been 3 days i haven't got my router.
But on 24 they said it's a same day installation.

There agent and customer support always make excuses.

I'm going to make FIR on them i have there recordings.

Timbl is a fraud company....

Hello,

The Timbl company is not issuing a refund on the ONU device. It was mentioned to me that on connection cancelation the ONU device will be taken back and the money would be refunded.

Regards,
Vishal Nair...

I bought a new connection, but the local area worker (SHUBHAM KHANNA) is not providing me connection and setup of timbl connection.

It is my suggestion for Timbl, please take some Legal action for such a kind worker ("SHUBHAM KHANNA") . Such kind of worker is not good for your services.

Kichha, Udham Singh Nagar, Uttarakhand, pincode 263148...

Simply I want to say they are third class service provider, the customer care is pathetic, whenever you call to them they will always repeat the same answer that they will try to resolve issue as soon as possible, I discontinued their service on May 14 but since then they are not refunding my security deposit and they are not responding to me as well.

Please help to resolve this....

I have 100 mbps fibre plan. But i am getting 2mbps speed only. Logged complaint several times but no solution from them . Pathetic service.....

From last 10-15 days, internet connection is not working provided by timbl broadband(gurugram, 122001). Many times I raised a complaint but no action has been taken. Just for 1-2hrs they activate the cab light and provide the internet otherwise there cab light of router always remain off and no internet is shown. If they are taking complete money for their plan, then why they are not providing complete service even i raised 100+ request till...

I have paid for new connection more than. 10 days back . They mailed CAF no & all but since then no one has been seen to setup WiFi at my place . I have called it’s customer care hundreds of times but every time I get same response That we will get back to you as we have noted down your concern and again get lost afterwards . Please help me in getting my Money back and Timbl should be punished Hard for these fraudulents with so many people...

I have a timbl connection and my customer Id is 2047947. Speed is worst and their service is so pathetic. After a multiple request they are not even discontinuing the service and not giving my security amount back. I have called 100 times but they just doing fake promise to discontinue and refund my amount.
My work is continuously suffering due to the bad connection. They just do the false promises each time to make their service...

I have 100 mbps fibre plan. But i am getting 5mbps speed only. Logged complaint several times but no solution from them . When i requested to return my money they are refusing to give also. Pathetic service....

Complain launched on 26 jun 2020.
It's been more then 144 hr since no internet.

Multiple calls made but always same update to wait without any eta.

Multiple emails sent, same response and fake promises that it will be fixed soon.

No one responding or taking ownership. Forces to wait....

I am using timbl broadband service (Customer id : 2035634) from march 2020. Location: dharam colony, gurgaon.
The service provided by them was pathetic and customer support experience is very bad.
I already have so many mails pending at their end to reply. Those mails are complaint related and in spite of that, there were no proper reverts.
Currently, the internet is not working from the past 9 days (From 25th june...

No internet from last 96 hr. Launched complain on 26 jun 2020 ticket no. 2039639c002.

Made multiple calls but always got the same scripted response to wait without any eta.

No respond of emails from last 48hr....