[Resolved] Times Of India — Assured gift not received since from 8 months
Chennai, Tamil Nadu, India
I have subscribed for times of india newspaper, chennai edition on dec 2016, i was assured that i will be receiving the gift which i haven't got yet, since from jan i tried following up with the delivery person, they then gave me the office number to check the status. When i called in the office they said they delivered in the month of march as per them but i haven't yet received the parcel. Initially on explaining this situation they said ok they are sending it again which i will be receiving in a week time. Waited for it some more time still i did not receive the parcel, then again i had to contact them and say that it is been still not received, and i had to again explain the situation from the beginning... This time they say please contact the courier agency who delivered in the month of march and gave me his number which says does not exist.
I dont understand why do you want to first promise that i will be receiving the gift, which you dont send, and when i call you to check the status then you commit that i will be getting it again in week time, and then later you tell me that please call the courier agency whose number does not exist. Don't you think for the gift you made me call you hell lot of time and still with no solution.
This is really annoying to know that big brands like times of india respond to the situation like this.
Complaint marked as Resolved Jul 11, 2017
I received my gift parcel, I called the Times of India, Nandanam today finally i received it today.
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