As a newspaper, it is good but as an organisation, it is failing its subscribers.
I have been a regular subscriber of Chennai edition of Times of India and had a very high opinion about the organisation.
My recent experience has completely changed my opinion and I am writing this to caution other readers who may be thinking of paying Annual or long term Subscription.
I had paid 3 year subscription for Chennai edition of TOI, which is valid till end of May, 2024.
Due to job transfer, I relocated to Bangalore and requested for delivery of paper at my new address in Bangalore. I EVEN AGREED TO PAY ANY DIFFERENCE IN PRICING BETWEEN CHENNAI & BANGALORE EDITION.
My request was initially rejected with a suggestion to get the paper delivered at some friend or relative’s place in Chennai as transfer between Chennai & Bangalore was not possible.
When I opposed to this ridiculous and illogical suggestion, the CRM team agreed to refund the balance subscription ( till end of May 2024).
Inspite of several reminders to Chennai CRM & grievance redressal teams, no action is taken, though they keep buying more time by making false promises.
I hope Times of India live upto professional and ethical standards expected of them and address my concern ASAP since the issue is pending for more than 2 months now.
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There is no proper coordination between the teams, everyone is giving statements as per their knowledge and misleading the end user.
I am continuously raising complaint but everytimes it is showing resolved without my confirmation. This is worst service which is directly impacting a reported brand.
I need call back from customer relationship lead, I don't trust anyone else down the line now