Times Of India — i'm complaining about the monthly subscription coupons

We have subscibed to the times of india for a period of 1 year. The payment for the same was done on 15th august 2019, however our actual subscription started 3 months later i. E from november 2019. The cheque was issued in the name of bbcl by icici bank and amounted to rs. 699 and the cheque no. Was 000474 which was cleared on 2nd november, 2019. We still haven't received the monthly coupon that needs to be given to the vendor. The vendor has been asking us for the coupons so please send us a confirmation/ proof that we can give to the vendor.
Please contact me on [protected] for further clarity.