Times Of India — irregular services

Address:	600089
Website:	Times of India

Hai,

This is Rajan Jothi Nathan. My subscriber ID is 35909480 with copy start date being 01/07/2017, but delivery of my copy started from 07/07/2017 which was also duly shown on the acknowledgement slip. I had handed over to my vendor whose name is Mr.PARTHIBAN, mobile number as given to me [protected] through Mr. Arun with mobile number [protected]. I being an early bird had requested to deliver my copy as early as possible. This was earlier stated by me through email dated 22nd July 2017.

I haven't received my copy of TOI on 09th September 2017. This was intimated to you through my email dated 09th Sept 2017.

Again on 10th September 2017 I haven't received my copy of TOI. I had been trying to contact both the numbers several times but none of them are responding to my calls. The order form NO.NDF 032858 do not specify the DSA Code or Vendor Code.

So, it has once again become my duty that I had to bring it to the notice of the Times Group. I had even tried to contact Mr. Vonod Lloyd one of your representatives on mobile No.[protected] who had earlier contacted me during July 2017 on my grievance. But of no response.

Further again, I haven't received my copy of TOI on 15th and 16th September 2017. The matter was brought to the notice of Mr. Vinod Lloyd through watsapp on 15th for which I had received the message that the matter will be sorted out and again the non-deliverey today was brought to his notice through watsapp for which no reply is received. I had been calling him on his mobile but not geeting any response.

Hope you would look into the matter and also make arrangements to compensate me with the market rate of TOI for days of non-delivery. Herein, I would also like to mention that there seems to be no standard force majeure or any other reason beyond the control of BCCL as per Srl No.17 of terms and conditions for non delivery of copy of TOI.

I would also like to bring to your kind notice that I had received a call from[protected] at 1016 Hrs today enquiring about the delivery of my copy to which I had put forth my grievance.

I can no more tolerate the issue of non delivery of my copy. In case, if the timesgroup is annoyed on my complaints, you are free to refund me the subscription and so that I do not have the need to wait for your turn to deliver my copy.

Looking for a favourable reply through email for my records.

You are requested to guide me to take up the issue at a higher level to settle my grievance..

Thanking you

With regards

RAJAN JOTHI NATHAN.