Times Of India — Malpractice by the newspaper vendor and non-supply of newspaper

Address:	GP 38 Second Floor
Website:	www.timesgroup.com

Dear Team,

This complaint is in reference to my subscriber id DL[protected]. The newspaper vendor responsible for distributing the newspaper to my address (Address mentioned in mail dates 28-Sep-2023) on a daily basis is not fulfilling his requisite duties and resorting to malpractice and coercion. He is not regular in collecting the coupons and collects the same once in 3-6 months and asks for advance coupons (which are not even due as per the due dates mentioned in the coupons). A complaint was lodged with your team once in the month of July (complaint number[protected] where the vendor had coercively stopped distributing the newspaper to us upon our refusal to give the coupons in advance.
Similar incident happened again on 23-Sep-2023 when I gave him the coupons for 3 months (due till 24-Sep-2023) while he additionally asked for the coupon for October month as well. On denying the same, he said "Tumko jo karna hai karlo, chahe inspector ko chahe company mein complaint karlo, kal se tumhare yahaan paper nhi dalega". The same was highlighted to the concerned CRM team vide complaint number 01317463 and to the area manager Mr. Parmanand Rao who has been citing his incompetency to deal with the vendor for this nuisance. He has been citing the union related issues with the newspaper distributors and now claims that the vendor has conveyed that I have verbally abused him, which was certainly not the case.

The same can be verified from the watchman (Mr. Sohnelal) who was standing nearby. I was talking to the newspaper vendor (Mr. Kumar) and the CCTV cameras installed outside my home. I have been following up on a daily basis with Mr. Parmanand Rao, however no progress or resolution has been made to this regard, instead I have been suggested to take back refund of my money (instead of investigating and rectifying the fraudulent and false practise of the newspaper vendor).

Requesting the concerned team to take the matter with utmost urgency and take suitable actions for:
1. Resumption of the supply of newspaper to my residence from a retrospective basis (for whatever days the newspaper was not delivered, which has been communicated to Mr. Parmanand Rao on a daily basis)
2. Investigate the practise followed by newspaper vendor Mr. Raj Kumar and take suitable actions against him.

Hoping for a quickest resolution from the esteemed Times Group. I may be contacted for any further queries to be answered from my side either through this mail or my contact number (Phone number mentioned in mail dated 28-Sep-2023) or for obtaining any evidence of my conversation with the concerned people in this regard.