Times Of India — newspaper not delivered our form no is zct0140307 and id number: [protected]

Address:

Mahindra World city, Mahindra World city, Chennai, Tamil Nadu, 603004

We have subscribed for toi newspaper this year april 2019 by paying the 599/- inr annual subscription however the vendor who drop the daily new paper hardly drop paper once a week and now almost stopped from last 3 months.
When i reached to the your distributer mr. Pachaiappan (Toi) who picked the cheque he also not responding to my query and not responding to our phone calls. Seems like very irresponsible response for their (Toi) services. Also contacted your toi helplines chennai office but no response.

I would like to ask my money back as they have failed to honour their commitment or should i lodge police complaint. Can you please look into it and escalate it.
Our form no is zct0140307 and id number: [protected]