[Resolved] Times Of India — Newspaper subscription voucher not received

mrityun2000

Address:

The Times Group CRM The Times of India RMD Department 15/1, Site-IV, Sahibabad Industrial Area Sahibabad (U.P)-201010

I renewed my subscription of Times of India and Ei Samay on 27/08/2020. My subscriber Id for both is KO[protected]. My previous subscription was valid till 14/10/2020. However, I did not receive any voucher from the company till date. I communicated through their WhatsApp number and call back was assured on 01/10/2020. I did not receive any call. I contacted ToI Toll-free number [protected] on 14/10/2020. No customer care executive was available. Call back was scheduled by IVR but did not receive any call so far. This type o[censored]nprofessional manner of doing business is not expected from one of the leading newspaper companies of India.

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Oct 22, 2020

Complaint marked as Resolved

I received the vouchers on 22/10/2020. ToI customer care executive called me from 8037018374 to confirm about any issue regarding newspaper vouchers. I informed her about receiving of those vouchers. Another customer care executive Mr. Dibakar from ToI called me from +91336639193 to know about the status of the complaint I submitted in consumer complaints. I informed him that the problem is resolved. He requested me to mark the complaint as resolved and I did it. He has provided me a contact number (7980603120) for any kind of assistance regarding newspaper subscription related problems.

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Comments

shantichellappa

Jun 18, 2021

I have renewed my subscription ID CH[protected] via phone pe (number [protected]) on 29th May. I have not received any acknowledgement and I am getting daily reminders . I have tried several times a day for the pass couple of weeks to get your 1800 number but its busy and they say leave your number we will call back but i don't get a call back. Pl look into the matter hope this clears the matter

Shanti Chellappa 9, Olympic Colony 2nd main Road, Mogapair, Chennai 600 050