Times Of India — non delivery of coupons

Id no[protected]

I had renewed my subscription of toi newspaper for the period 01/05/20 to and received an acknowledgement dated 05/03/20 confirming receipt of my payment via credit card and that my coupons will be sen in due course.
Regret to inform you that the coupons
Are yet to arrive, inspite of sending mail to your crm. Kolkata via mail. I got a call from your kolkata office informing me the same news.

Subsequently i managed to find out the no of one me. Arvind (Mob [protected]) who helped me in locating the courier who was supposed to deliver the coupons.
On enquiry with the courier subhas dutta (Mob [protected]) he informed me that the coupons have been delivered to the brother of my vendor.

When i told him that this is absolutely not done and there is no way that the coupons should have been given to the vendor's brother, he did not have a satisfactory reply.

I checked with vendor 2 days back who denied that his brother has received the coupons.
I have once again sent a mail to the crm at kolkata and got the usual reply.
May i request you to please take this up with your kolkata office with the seriousness deserves and see that the coupons are delivered asap.

Regards.

Amitava sinha
[protected]