Times Of India — non issue of booked coupons, unreasonable delay & misbehave of your vendor

Address:

201005

Earlier i was subscribing hindustan newspapers for the last so many years and availed their coupons also provided to me very professionally. Upon toi's request & solicitation, i paid for yearly subscription of times of india and economic times, but both, news papers in feb march this year around. Till date i did not receive any coupons, and have been paying to my news paper's vendor in cash out of my pocket, though i already had paid in advance as discussed above. Upon multiple followup to one mr. Ishwar (Mob no [protected]) from toi who came to known to me since i had booked the aforesaid coupons and made the advance payment thereof, today one person came to my door to deliver me duplicate coupons as he told me, and earlier confirmed by mr. Ishwar. First he rang my door bell impatiently many a times without even waiting for us for 30 seconds. When i saw that guy at my door, from his appearance he looked like a sweeper or labourer. As, he was brushing his teeths at my door with a 'datun' (A tooth stick may be of neem tree) but, he told me that he had my economic times and toi's coupons. He handed over me opened envelop containing those coupons. As the envelop was not sealed so i could have not acknowledge and sign it without looking the inside documents and check that. But that guy was badly arguing me, persisted to give him signed acknowledgement receipt from my end without allowing me an opportunity to check those documents which would have taken only 2 minutes. He said that he can't wait for any moment as i am not the only one to whom he has to deliver those coupons. He was spitting at my door side many times while arguing as he was brushing his teeths as well, as mentioned above, with a tooth stick. Finally he remain adamant not to allow me even few seconds to check me those documents (I. E. Coupons) in open envelop and started misbehaving even though i had asked him not to shout and misbehave in the presence of my neighbours.
The situation was going to take ugly spat that's why i returned him. I advised him many a times that if he wants me to give acknowledgement receipt of those open documents then he will have to stop misbehaving and allow me to check this documents and call you also, as i had lodged my complaint before you.
Please confirm me that as to how such a vendor can be associated with brand like toi? Does toi hire such crude, illiterate, uneducated, rude, i'll-mannered and street like boys as vendors, who prefer to brush and spit at customer's door like an animal and misbehave and look like a sweeper from their appearance or a hooligan while the open their mouth? Have you conducted police verification before hiring such vendors? Have you imparted required training to them before you send at customers doors and ring the door bell? How he was he authorised to carry a unsealed envelop as it was breach of confidential & personal information of the customer? By shouting and misbehaving early in the morning at my door before my neighbours, he tarnished my image. Toi has made me suffer by not delivering the coupons and sending such an unscrupulous people and disclosing my personal and confidential information to third party vendor putting me into any impending threats. So far i have no solution of my grievances.

Thanks!
Manoj kulshrestha
Advocate
[protected]
[protected]@yahoo.co.in