Times Of India — renewal of time of india subscription

I, tamajit hazra, a times of india reader and subscriber, already paid subscription on 1 sep 2018 through idbi bank and got a bp no. [protected] in sms, also got a message from your end by wishing me thanks for subscription on 4 october 2018 in sms, but still i have not got any coupons from you, and on 27 october 2018 i got a message that my toi subscription got lapsed.

Please look into the matter at your earliest.