Times Of India — times of india, chennai, subscription related issue

Address:

Chennai, Tamil Nadu, 600004

Last october, ie 2016, i was visited by one of your executive, who gave me his visiting card as under:
Mr s. Kesavaprasath,
Executive,
Rmd.
Mobile no:[protected]
He explained the "subscription offer", collected a cheque for rs 499/ and assured me that once the process is complete, i will receive a "travel bag" as gift.
Well my cheque got cleared, and i started to receive my news paper per schedule, but nowhere was the "travel bag".
I called the above number of mr s. Kesavaprasath, not once, not twice, but more than 3..4 times, and never received any confirmation on the status of the travel bag.
Then i found i was being kicked around like a football, from one team to another, but nothing seemed to be happening.
Sometime last month, i received a mail which informed me that my subscription ends on 31/10/17, and when contacted the person on the other end was willing to come and collect the cheque, but when i raised this issue, there was no answer, and nothing happened later.
After that, this afternoon i spoke with mr kesavaprasath about this issue,, who informed me that he will call me back in "one hour". I waited for 4 hours till around 5.45 pm and called him back, and he came up with the excuse that my area "mylapore" is under another person, and that he is in the washroom. He assured me that person will call in just about 10 minutes, i waited for almost 45 minutes, and then called mr kesavaprasath, who by then knew my cell number and didnt pick up the call. I kept calling atleast 2.. 3times, but no response.
In a major organization like toi, is this the way your executives, treat their customers???
I had opted for toi, since i am a mumbaikar, and have been reading toi, since my childhood.
Do i opt back to the hindu, which is a better option???
Hoping you guys will take the appropriate action.
Thanks,
Shrini