Times Of India — Unethical and unprofessional behaviour of TOI representative

I had been getting matrimonial advertisements for my daughter published in TOI. However, when i made a similar request to Ms. Divya for repeating my daughters matter in TOI 15 Dec by pay an amount of Rs 8800/- for four add in four Sundays. The representative Ms Divya phone No.([protected]) in contact with me on behalf of TOI in her unprofessional behaviour sent me the adv. mater for confirmation on 17th feb. On reading the mater i found it was not of my daughter but that of my niece. I immediately pointed out the error. to which she informed that the add has been sent so cannot be changed. I told her to cancel it but she while regretting her error assured me that she would get the matter change in the next advertisement which would come the succeeding Sunday. To my dismay it did not happen. On contacting her she wrote that she would get the rectification done in next add. yet again it did not happen.
I would like to lodge a complaint against the concerned person and also request that either my funds of Rs 8800/- be refunded or the four advertisements in succeeding Sundays of the right material be published in the newspaper.
You would appreciate that i have been at the receiving end for no fault of mines. I have all records of my conversation with Ms Divya on whatsup which reveals the truth of the entire incident. Sharing the screen shots.
Looking forward to an immediate response.
warmly R K Puri
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