[Resolved] Titan Company — chain colour was faded | |||
I have purchased titan watch in dec 2017 from ur one of the dealer at jalandhar. It was analog black chain strap watch. The colour of the chain was faded on one side and i visited the place where i bought the watch but as confirmed by him it was only replaced with in one yr time period, pls confirmed that whether it was replaced as the warranty shown as 2 yr. Was this information helpful? | |||
Mar 13, 2019 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. Verified Support Feb 09, 2019 Titan Company Customer Care's response Dear Vishal, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. We would like to inform you that as per the warranty norms, only movement of the watch (machine) is covered under warranty for 2 years and 1 year on the battery. Color fading is not covered under warranty. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve | |||
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