[Resolved] Titan Company — Cheated by titan franchise

shanavasbb

from Kollam, Kerala

Jun 10, 2017

Address: Kollam, Kerala

Titan care, m/s megha marketing beach road, kollam.

I had given my watch for repair at the above showroom and received the same on 30/11/2016. Invoice no. 2843. Customer acknowledgement number:1257; iaccording to the invoice provided a guarantee period of 6 months was assured. A spare part was replaced - vx3ha-fma
Unfortunately, the watch stopped working again before the expiry of this guarantee period. I approached the same service center this time and they are demanding a service fee of rs.600 despite guarantee. Customer acknowledgement form reference id: 517as1181b1249
The customer service and attitude of the service staff towards customers are terrible and demeaning.
I am truly disappointed by the entire experience, especially surrounding the brand name and value that titan boasts of. Sadly, this is not my first unpleasant experience at the same showroom and thereby find the need to make an official complaint to exercise my rights as a customer.

I would appreciate a detailed inquiry into this incident and redress my issue at the earliest.

Was this information helpful?

No (0)

Yes (0)

Jul 11, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2017

Titan Company Customer Care's response Dear Sir,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number &email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve