[Resolved] Titan Company — complain for watch bought from tommy hilfiger | |||
I bought watch worth rs 5000 tommy hilfiger from thane shopper shop i am very disappointed with quality. The glass broken twisely and belt also color fedddoff. Unfortunately i lost bill and warranty card so i went to thane titan showroom and shown print screen of billing which provided by shopper shop. But they want help. Me than i called call center after 25 minutes call got connected and it's really suprice they told glass and belt dosnot come in warranty. But when i bought i have asked specific for this and that sales person told it's come under warranty. And it's really bad and unsatisfied with titan company service after bought expensive watch. Please refer the bill detail which shared by shopper stop. Was this information helpful? | |||
Mar 24, 2019 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. Verified Support Feb 21, 2019 Titan Company Customer Care's response Dear Monica, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve | |||
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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Let me is there any service center which will open sunday in kannur city
Else I have to return back the watch
Regards
Ratheesh
[protected]